Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

The car was in good condition, with only about 50,000 kilometers on it. The car was clean. The staff was friendly and enthusiastic.

Deductible high & refund takes too long

waited for an extreme long time for drop off ride. Their 5 min wait means half an hour, and a "2 sec" wait means 5 min.

Additional insurance being charged and not the car that I wanted being allocated.

Overall satisfactory