I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.
“Cheap rental but needs to work on customer service”
About ACE Rental Cars:7.0/10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
“As experienced previously, the whole process is very smooth.”
About ACE Rental Cars:9.7/10
ACE have been great - the only slight critique is a small amount of confusion around the link between Hertz and ACE when it came to resolving the mechanical issue we experienced (which was dealt with quite well in the end thank you).
About QEEQ:10.0/10
Great!
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