“Customer service of ACE rentals was good. The car unfortunately had a few issues”
About ACE Rental Cars:6.3/10
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
“Toyota car was good to drive but was NOT presentable when visiting friends and relatives.”
About ACE Rental Cars:7.3/10
From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area.
The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.
Like: Staff effieicincy and friendliness. Dislike: Time to pick up at airport.
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Customer Service
Great car rental, bad booking website
Relevant Reviews on ACE Rental Cars Sydney Airport
Sara Bartholomew
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View more >Dislike: Time to pick up at airport.