Very satisfied, the pick-up and drop-off procedures are simple.

Good

At LA airport, this was the worst customer service I’ve ever experienced globally from a car rental company, no exaggeration. The staff insisted I buy extra insurance, and when I refused, they told another employee I was crazy and would definitely get into an accident! They also implied any issue, like a flat tire, was my problem. The car I booked wasn't available, and the substitute had a shaky steering wheel at speeds over 70 miles per hour.

No Chinese service, and the staff did not clearly explain the rental procedures. When the reserved vehicle was not available, no similar vehicle was provided, only an upgrade option was given.

They put the full insurance without my knowledge and charged my credit card, after return they waved the charges but was not happy about the charges and still 10$ was extra not sure for what they charged?