Both pick-up and drop-off were very convenient.

We had already purchased insurance and paid all rental and insurance fees in our home country. However, the German rental company added their own insurance at the counter without clearly informing us. They only mentioned the additional cost when we returned the car. Germans tend to add their own insurance based on their understanding, and it can be quite expensive.

They switched to a smaller car, which is highly irresponsible!

The pick-up and drop-off procedures were very convenient, and the car was in excellent condition. It was a new car with only 3000 kilometers, and being a diesel car, it was powerful and fuel-efficient. We only spent less than 200 euros on diesel for 2200 kilometers. The seven-seater was spacious for five people, and the luggage space was ample, making it perfect for long trips.

I booked a Passat estate but received a Touran. Although the Touran has more space, its speed can't match the Passat.