Waited a little longer then normal to get the car. Team needs to make sure the rental will be ready because they didn't even have the reservation in the system. Almost didn't get the car at all.

Pickup took more than 30 mins, first time the driver didn’t stop even after waiving hands... finally when I reached the rental agency, they forced me to buy insurance as they won’t honor the complimentary insurance and I have to buy the insurance from them even though I said I don’t need it as my credit card covers the Collision damage.. at the last moment I wasn’t saving enough by switching to another agency and was already running late for my trip...

The shuttle service at arrival didn´t work as advertised. It took us almost 1 hour to get on the shuttle

Waited for a long time to recieve the car. The car was dirty. They cleaned the car but it still was dirty. It took a lot of time to recive the car. Many parts of the car was stingy and dirty

Dislike: The pick up from the airport, since in MTL is very cold they should organise better.