Excellent service from the staff at Europcar. I was late in on a flight and they remained open for me. and upgraded me rather than send me to the far-away depot. They also facilitated me changing the details of my booking as my credit card had recently become out of date. Fantastic service all-around.

We did have a very nice experience with the employee Alex and his colleague. They contacted us after the rental when we had returned to germany, because they found my girlfriends drivers licence and bank cards, which she had forgotten somewhere in the car. She thought they have been stolen. Alex sended the cards with no extra carge from ireland to germany and declined to take any reward money from us. Upon check in the lady told us that an extra fee for a car upgrade (diesel car) would pay of the regular booking with a gasoline car. This statement was simply false and she also did not give us any information about the toll system... we would have expected by a good customer experience. However the experience in the end (gettining the cards back) was so outstanding, that we are very happy that we are glad we had choosen Europcar, we can trust Europcar in general and give 5 stars for this rental.

everything perfect

I paid for insurance through carhire which was not accepted by europcar therefore I had to pay the insurance again.

Simple online process. Clarity on pick up and drop off. Easy to change dates by cancel and rebook and at same rates. No hidden tricks. Value for money and smiley team. I noted some new scratches on car as I hired it. Told to take photo as evidence and if any issues in future refer to these. They then signed my form to show the reviewed and agreed. Very helpful. Will use again for sure.

Online very simple and functional.

We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.