Easyrent is what it says, and makes for a stress free value for money rental and thus holiday.

We did have a very nice experience with the employee Alex and his colleague. They contacted us after the rental when we had returned to germany, because they found my girlfriends drivers licence and bank cards, which she had forgotten somewhere in the car. She thought they have been stolen. Alex sended the cards with no extra carge from ireland to germany and declined to take any reward money from us. Upon check in the lady told us that an extra fee for a car upgrade (diesel car) would pay of the regular booking with a gasoline car. This statement was simply false and she also did not give us any information about the toll system... we would have expected by a good customer experience. However the experience in the end (gettining the cards back) was so outstanding, that we are very happy that we are glad we had choosen Europcar, we can trust Europcar in general and give 5 stars for this rental.

everything perfect

We had to wait well over an hour for our car. We were initially told we were being upgraded (which seems to happen every time we hire a car) but the upgraded car could not be found so we were told we would be upgraded still further. Despite being very clear we wanted (and had booked) a manual car, when we went to our car we found it to be an automatic. Having waited for nearly an hour and a half to get a car we could not be bothered to go back to the check in desk to argue! If we had known the car was to be an automatic we would not have paid for a second driver as only the first driver was comfortable driving an automatic.

Instead of having a Ford Focus I received a Citroen. The heating system was terrible, the windows were always fogging. The manual transmission was difficult to engage in proper gear. The heater was so noisy it was impossible to have a conversation.

I paid for insurance through carhire which was not accepted by europcar therefore I had to pay the insurance again.

We were kept waiting well over an hour for no good reason other than incompetence, as far as I could tell. I'd made the point in the booking process that the car needed to be comfortable for my disabled and elderly Mum - it was not.