On August 6th, we arrived at Bozeman Airport from Miami to pick up a car from the AVIS store. The clerk informed us that the originally reserved mid-size car was unavailable, so they gave us a smaller Kia and refunded over $100 for the price difference. However, after completing the paperwork and taking the keys to the parking lot, we were shocked to find a Kia Soul, whose trunk couldn't even fit a 28-inch suitcase. We returned to the store to negotiate with the clerk again. After waiting for nearly an hour, we finally got a Chevrolet similar to a Malibu.