Except for some difficulties finding the pickup location, everything else was great

Caro might not be a large company, as they do not have a dedicated counter in the Munich airport terminal. Their office is a few minutes away from the terminal, but this does not affect their service quality at all. Staff members were already waiting at the agreed meeting point at the scheduled time. The car was a new one with only 3000 kilometers on it. The paperwork was completed swiftly, and the staff was very thorough and enthusiastic in their explanations. The return process was equally high-quality. The phone customer service was top-notch, with high efficiency in resolving issues. The high-quality and efficient service combined with low rates makes their overall rating higher than big companies like Hertz and Europcar that I have worked with before.

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

CARO provided excellent service and the car pickup process was convenient.

After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.