Caro Munich - Airport - Franz Josef Strauss Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Gloria Louisa

Germany

Reviewed: Sun, Oct 25, 2015

About Caro: 10.0 /10

Caro is not at the airport, you have to wait for their staff at the McDonald's next to T2. There's a gas station next to their office, which is very convenient. The Germans are very meticulous in their work. We rented two cars, and they handled the paperwork for one car before starting on the other, so we waited a long time, but the instructions were very thorough. We reserved a C5, but got a brand new Opel with only 4100 km on it, featuring auto start-stop and lane assist. These features are very important for driving in Germany. The car also has radar systems at the front and back. The condition and performance of the car were excellent, and it had a 6-speed manual transmission.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Caro Munich - Airport - Franz Josef Strauss

Baldwin Johnson

Germany

1 days rental

Reviewed: Mon, Feb 10, 2014

About Caro: 10.0 /10

The service was good, and the car was great.

About QEEQ: 10.0 /10

Chad Kipling

Germany

1 days rental

Reviewed: Mon, Jun 2, 2014

About Caro: 8.0 /10

Great company and the car was good. The only issue is the lack of transparency in the charges. I rented the car for an additional two days on-site, returning it on April 14. On the 16th, the originally reserved amount was charged. The extra two days were charged through two separate transactions the following month (one for over 600 USD and a refund of over 500 USD). Additionally, there was a 100 EUR prepayment on June 3. I don't understand why. Such arbitrary preauthorization abuse raises concerns about customer protection.

About QEEQ: 8.0 /10

Lennon Jimmy

Germany

1 days rental

Reviewed: Sun, Sep 21, 2014

About Caro: 10.0 /10

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

About QEEQ: 8.0 /10

Dave Will

Germany

1 days rental

Reviewed: Wed, Oct 8, 2014

About Caro: 10.0 /10

The service of CARO car rental company is quite good, but I couldn't find it immediately after leaving the airport and had to wait for 45 minutes to find it. (Waited at the wrong location; the specified P20 parking lot is very large and the order did not provide clear instructions.)

About QEEQ: 10.0 /10