They patiently helped me resolve the car issue for half an hour.

The audi q5 was new clean and rides great

It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.

Having the right terminal options on the booking otherwise no other issues.

Helpful,friendly,great value for money. Car exceeded expectations

Helpful,friendly,great value for money.

Staff at Malpensa airport tried two charge me a far higher price than the reserved price. They then gave me the wrong vehicle.