Did not get the car that was reserved in advance, nor was it of the same level. They provided a small Opel.

The service was excellent and very patient. The car was in great condition, a brand new one. During the return, there was no need to wash the car.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.

I picked up the car at Frankfurt Airport, it was very convenient! The attendant was very patient! My English is not very good, but he explained everything patiently! To my surprise, I was given a Renault Scenic MPV, which was larger than the car I had booked! Nice!

Good service and clear communication about vehicle issues.