Europcar provided a diesel Hyundai I40 this time, just as I initially requested. It met my expectations. Picking up and returning the car at the airport was convenient. I drove 1600 kilometers, and the built-in navigation system was very effective; the portable GPS provided was quite average and not as good as the TOMTOM app on my phone. Overall, I am quite satisfied with the car rental company.

Pretty good, but the billing details were a bit confusing and not settled on the spot.

The service at the pickup location was good, but the lady at the counter was quite arrogant. The car was relatively new and in great condition. However, it was very difficult to get through to the service phone. For urgent matters like rescheduling, you could only contact the domestic rental website.

Customer service attitude was mediocre and seemed unfriendly towards Asians. They kept pushing for the purchase of full insurance. However, picking up the car was convenient, and the vehicle was very new. I reserved two cars, one of which had only 1060km. Overall, not bad.

During our self-drive trip in Germany, we had a minor accident with a broken rear window. EUROPCAR's local staff quickly handled the necessary paperwork and provided us with a new car in no time. This made the rest of our trip safe and enjoyable! Many thanks!