Very dissatisfied. I booked a Touran, but ended up with a seven-seater van. This made our trip very inconvenient, especially given the narrow streets and height restrictions in European parking garages. The rear seats could be adjusted as per the instruction manual provided, but it was difficult to install. When I sought help from the staff, they threatened to fine me 1000 euros for adjusting the seats, despite there being instructions in the car indicating that we could adjust them ourselves.

Good service attitude, the provided car model was different from the selected one, but it was a new car. If the car model is different, it's advisable to clarify the price details on the spot to avoid misunderstandings due to language barriers.

Convenient and practical, Europcar service locations are everywhere. Highly recommended!

Friendly and attentive service

They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.

Good job. Hope you can see why europcar has charged extra!