CAR RENTAL REVIEWS ON EUROPCAR AT MUNICH AIRPORT, MUC

Very dissatisfied. I booked a Touran, but ended up with a seven-seater van. This made our trip very inconvenient, especially given the narrow streets and height restrictions in European parking garages. The rear seats could be adjusted as per the instruction manual provided, but it was difficult to install. When I sought help from the staff, they threatened to fine me 1000 euros for adjusting the seats, despite there being instructions in the car indicating that we could adjust them ourselves.

Extremely satisfied.

We got a new Audi A4 - an upgrade from what we ordered (Skoda Kodiaq). It took some convincing however, as we were offered a smaller car at first.

Pretty good

When picking up the car, the staff was quite impatient because he needed to leave at 3 PM to pick up his daughter. Moreover, the platform indicated that the car rental would cost over 300 euros, but the rental company actually charged 647 euros. Additionally, the 1500 RMB already paid on the platform could not be deducted from the bill, making it difficult to get reimbursed later. After calling customer service, they couldn't provide a clear explanation. To avoid affecting the visit, we had no choice but to rent the car, thereby bearing the cost ourselves. Furthermore, extending the rental via the app was not possible; it had to be done in person at the store, which was very inconvenient. As a result, we had to rush back to Munich overnight to return the car.

Satisfied

They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.

Thanks QEEQ. I was suspicious at the beginning when booking a vehicle with that rate but it turned to be the best experience I have ever had thanks to your service.

they tried to give you upgrade of your booking to take from you more money

this is first time to booking from your site . it is excellent . I will tell my friends about it .

Good service with no hidden fees. They gave us a different car when we picked up the car early, and we added 40 euros.

The counter staff were very nice.

They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.

So far so good.

So far so good.

excellent

They added insurance despite me saying I didn't want it. They gave me three keys to choose from and ended up charging me for an upgraded model. Not only did they add insurance, but also a towing service fee! Ultimately, the most important part is that they charged me twice!

Very satisfied.

السعر مرتفع جدا

منصة ممتازه

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

It's okay. It felt like an eternity walking from arrival to the car rental location. The staff's attitude was mediocre late at night. Unfortunately, my flight landed after midnight, and despite email communication with the platform, the Europcar desk first denied receiving any email and then insisted on charging an extra service fee. Honestly, I understand the policy, but as a loyal Europcar customer, I just have to vent a little about this Munich Airport location.

THANKS

THANKS

Very satisfied