The repair fee for scratches on the car body is too high; I was charged over 10,000 RMB for a small scratch.

Never choose small companies. The incompetent staff claimed my Korean driver's license and international driver's license number didn't match, causing me to spend extra money to take a taxi to the train station to get a car from Avis without any problem. My Italian friend called to resolve it, but they ignored the call and didn't respond to complaint emails.

The claim service is relatively slow.

Welcoming and friendly customer care, both at car collection and return. Good value for money.

Happy about the change in price, which made me save about 10$ after the booking.

The staff at the counter was very stressed, dry and unhelpful. But he rental went smooth, they were efficient