Quick service despite the queue.

The provided vehicle had three of the five front wheel bolts missing, which is shocking! The car started shaking on the road because the wheel was about to fall off. Passengers could only discover the cause by leaning out the backseat window. We were driving on an elevated road, and leaning out or a falling wheel could have resulted in fatal consequences. We had to stop on the emergency lane. However, Avis's assistance line, which claims to be available from 7 AM to 12 AM, did not answer after three long waits. In the end, we had no choice but to call the police, and a tow truck dragged the car to a temporary towing company, which also kept us waiting for half an hour. The entire experience was zero stars. Avis had promised a refund because of this incident, but it has been 20 days with no news.

There were quite a few people at the car pickup. The lady assisting us saw we were Chinese and tried to upsell us. She said we could upgrade from our booked Peugeot 308 to the latest 2018 Alfa Romeo Q4 SUV for just an additional 20 euros per day. Considering our luggage and vehicle condition, we agreed to the upgrade. She told us we'd need to pay a total of about 260 euros extra at drop-off (I signed the document but forgot the exact amount). We confirmed multiple times if the total additional cost would only be 260 euros, and she reassured us. We also repeatedly mentioned that we had already purchased insurance and didn't need any additional coverage, but she concealed other significant fees from us and didn't provide a paper contract, only an email. This email was sent to the car rental platform. When we returned the car, we found out there was an extra 600 euros to pay. The return agent tried to force us to sign and agree to pay. We proactively contacted the car rental platform, and they mentioned our emails were flagged, indicating an issue, though we had not contacted them previously. Our experience with Avis was so poor that we wouldn't even give them a single star. We thought being a large company, they would provide better service, but even large companies deceive Chinese customers.

The service efficiency at the Paris Charles de Gaulle Airport location was a bit low. We had to switch to a bigger car which took two to three hours of back and forth. However, the service attitude was quite good overall, so it's not bad!

JE reviendrai bien volontiers.