Clean and good service attitude.

Good service

The staff were very friendly, the car was in great condition, and pick-up and drop-off were fast and convenient.

The store is big. The car I reserved (similar to RAV4) was unavailable, and the front desk offered me a Kia. I reluctantly agreed, but later in the parking lot, an employee informed me that I could choose any SUV. I picked a GMC, which consumed more fuel. The return process was seamless despite my concern; they just checked the fuel gauge, and I was done in under 5 minutes. The pick-up and drop-off process was very straightforward. I am not sure if there will be any charges.

The whole process of collecting the car is very smooth and the counter staff is able to explain very clearly on the terms and conditions. The staff will ask if you need the insurance coverage from them but she did not try to hard sell to me. My recommendation is not to subscribe to any insurance from the online car rental portal you are using but to purchase directly at the Alamo counter. This approach will give you a worry free trip as you are able to call Alamo for direct assistance if required instead of calling the insurance agency direct while overseas.

Very clear and easy use of the website. However, it will be great to specify the differences in using your own insurance coverage as compared to those provided by the car rental company. This will reduce a lot of unhappiness between customers and the car rental companies.