Extremely efficient, the car was ready and we got everything done in minutes. My friends who booked an expensive car through their French friends thought this was even better.

Good service. They offered additional insurance, but did not push it when I declined.

When picking up the car in Lyon, it was changed from automatic to manual without prior notice. After complaining, they swapped it for an automatic, but from a large MVP to a mid-sized one. There were other unclear issues, and when we repeatedly asked the staff, they were very impatient and even rude to my friend. We wanted to pay cash, but the staff said to pay upon return, only to find out at the Nice branch that they charged the credit card. Overall, a very poor experience.

The car I rented had a flat tire. After putting on the spare, I drove to another Hertz location, and they replaced the car right away. Great service. The only downside is that Hertz's phone service is quite inefficient, but that's common among car rental companies.

Thankfully Hertz stayed open past midnight at MRS and I was able to pick up my vehicle !