The service was okay, but there were no staff who spoke Chinese at this car rental company, whereas other rental companies had Chinese-speaking staff, which seemed more convenient. We originally booked a Jeep online but received a RAV4 when we picked up the car, and the paperwork took a long time. The staff asked us to choose a car color; we chose blue but ended up with a white car in the parking lot, wasting time searching for the car. Additionally, I added insurance at the counter, and they said it would be $15 a day for 10 days, totaling $150. We also paid for a full tank of gas upon return, even though I had already filled the tank myself for $40. However, we ended up paying $250.28 for the 10-day rental in San Francisco. We tried calling emergency assistance multiple times but couldn't get through.
The service staff were very polite and patient when handling the car rental process. The vehicle was in good condition, the fees were reasonable, and the return process was simple. The staff were very friendly. As a customer, I am very satisfied with this company and strongly recommend it.
The company staff were very nice and helped us resolve some procedural issues. The vehicle was also very new. Everything was wonderful and went smoothly. We will choose this company again next time!
About QEEQ:10.0/10
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