The procedures were very convenient and straightforward, and the staff provided patient explanations. They also put in efforts to sell additional insurance, but that's normal. You can choose based on your needs. I used the insurance provided when booking the car and didn’t add any extra coverage.

They wouldn’t accept my credit card because it doesn’t have my name engraved on it, this is a security measure of banks in my country even though I did show the app where the card do has my name they would accept it, I ended up paying a fee as high as the rental for underage driving (24 years old) because only 1 person in our group had a credit card with their name engraved and she was underage (24 yo) When returning the car the staff on the counter (a different person from the one at the pick up) told us it was indeed possible to accept a credit card with out the name engraved on it, it was only necessary to show the app where the name was visible in the card and the driver license. I spent $200 dollars additional to my rental ($350) just because the staff chose to not accept my credit card and my bank app with my made, I’m not underage (26 yo).

They charged me 2 days before my arrival automatically, then the person in the counter at the pick up (dollar.) told me to never pay via the app because if there’s any issue (not accepting credit card, etc) I would’ve lost my money. It’s hard to understand what’s right and what’s not. QEEQ called me and told me that if I didn’t pay before hand they would cancel my reservation but the staff in the counter at dollar. told that’s not true?

Good car selection

Smooth no issues

The car service is good and the return process is really easy. Although they would try to sell an extra tank of fuel at pickup, which I would advise against as it is cheaper outside and also they exaggerate the tank capacity of the car to overcharge.

The service is really good and provided me with the best price on the car and insurance package after I compared it to Expedia or even Costco