The car pick-up process was extremely slow. It took an hour to get a signal on the POS machine. The staff told me that in case of any accident, I must first pay Hertz £1500. They also pushed additional local insurance at £23 per day. It seems that domestic insurance with low coverage is not very helpful.

They sneakily include insurance in the rental agreement without informing you and charge your credit card after you return the car. The staff's service is poor, they can give you the wrong car and later notify you saying, 'We gave you the wrong car.'

Poor service attitude

I loved the car and enjoyed my 1500 mile journey around England in it. Having the SatNav was a great bonus.

QEEQ found me a great deal.

I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.

When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?