Excellent service. Besides having staff at the reception, there were also staff in the parking lot. Our car was parked in a difficult spot, and a lady from the staff helped us drive it out. Other than that, both the pickup and return process were very convenient. Highly recommended!

The cigarette lighter in the originally booked Corolla was broken, making it impossible to charge the navigation device, which was unacceptable. They told me there was a tight supply of cars, and the only one available soon was a Yaris. Although the car was smaller, I couldn't get a refund for the price difference because it was booked through an agent. The price difference wasn't significant, so I accepted it. The car condition was okay, and as long as it's a large rental company, it's usually not a problem.

The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.

Yes I actually extended the rental period to Aug 18th. Great experience. No problems about this quite straight forward.

Great hope to use it again soon.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.