The service at Thrifty's car rental location was good! However, they recorded my return time as 3 days later, leading to extra charges on my credit card, which is unacceptable! Fortunately, with the help of Zuzuche, I was able to get the refund. Thank you, Zuzuche!

The cigarette lighter in the originally booked Corolla was broken, making it impossible to charge the navigation device, which was unacceptable. They told me there was a tight supply of cars, and the only one available soon was a Yaris. Although the car was smaller, I couldn't get a refund for the price difference because it was booked through an agent. The price difference wasn't significant, so I accepted it. The car condition was okay, and as long as it's a large rental company, it's usually not a problem.

The counter staff was very nice, and the instructions were very clear.

Yes I actually extended the rental period to Aug 18th. Great experience. No problems about this quite straight forward.

Great hope to use it again soon.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.