Very good

I encountered a small issue when renting the car because my credit card was maxed out and I couldn't complete the deposit transaction. I had cash but the counter staff said they only accept credit cards. Later, I called the credit card center to apply for a higher limit and finally managed to rent the car. I suggest the company offer more payment options in the future.

Very satisfied with the car rental service. At the airport counter, we handed over the documents and they took us to the parking lot to pick up the car. Before taking the car, we checked for any scratches on the exterior, and their staff proactively marked them on the form and reminded us to return the car with a full tank. They also marked a 24-hour gas station on the map for us. When returning the car, we were worried about the early time (5:30 AM) causing delays, but as soon as we parked, a THAI representative arrived by car. The entire process of vehicle inspection and checkout took no more than 15 minutes.

Good attitude, returning the car is quite fast.

There is a counter in the airport hall which is very convenient, and the procedures are quick. When returning the car, you can't enter through the exit door; the security personnel will guide you to a small pathway for the return process. During the vehicle inspection, all visible minor damages are noted, and during the return, the staff just does a quick check. I offered a tip when picking up the car, but the staff politely refused. Due to the narrow lanes in the parking lot and my lack of experience with right-hand driving, I requested the staff to move the car to a wider road, and they were very helpful. I initially booked a TOYOTA VIOS but later found out it had been upgraded to a Toyota Altis, which was fairly new though previously a bit damaged. We chose Toyota because it was pricier, but we had a lot of luggage. If the luggage amount is known, a smaller car like a Nissan could work. I was very satisfied with Thai Rent A Car, even booking another car with them in Chiang Mai during our Phuket trip. I will choose this company again on future trips to Thailand.