In February this year, exactly like February last year, and almost the same trip, the same strange incident happened. I picked up the car with a full tank and returned it with a full tank, but both times I got charged $65. I only found out about it after returning to my home country last year and multiple complaints led nowhere. This year I made sure to point it out when returning the car, and without asking any questions, they refunded me immediately! I can't help but suspect this might be intentional. I hope for an explanation. ALEMO is usually cheaper on the ZUZUCHE platform, but once you get there, they strongly recommend upgrading the vehicle and adding extra insurance. Various charges (like $145 for 8 days of GPS; last year, I got talked into adding over $700 of extra insurance and received a free GPS, the charges can be very arbitrary), and then casually being charged $65 for 8 days of rental at $15 per day, once confirmed, they would immediately refund it! Am I being overly suspicious?

Reviewed after 5 years. Going on another road trip in the US this year, especially to the West. Having a car is very convenient, otherwise, it's hard to get around.

The service was pretty good.

Easy return, quick pickup, had to queue for paperwork

Excellent staff service