Very satisfied

The pick-up and drop-off process was very quick.

Very good.

Overall, I was fairly satisfied. Although I had already purchased full insurance online, I was still persuaded to buy an additional $89.09 insurance at the counter. Despite having a Mandarin-speaking staff member explain the types of insurance, I still didn't fully understand the various terms and ended up signing without much clarity. When picking up the car, the staff initially didn't accompany us to the vehicle. Only after pointing out some scratches did they come over and document them. Additionally, it took some communication to understand that American cars do not come standard with a triangle or fire extinguisher. Returning the car, however, was very quick and easy; I just handed over the keys after turning off the engine, and there was no reinspection for scratches. I assume this is because the insurance likely covers any issues.

The service was okay, but the wait time for picking up the car was too long. The car model was quite different from what was booked, and there were not enough reminders about details like where to return the car. We were supposed to get a baby seat but didn't receive one; to their credit, they didn't charge us for it later.