There's no counter at the airport. I met the staff in the parking lot; they were very responsible.

The deposit was not pre-authorized; instead, 1000 euros was directly charged from my credit card, causing a loss of 1000 RMB due to exchange rate differences.

Pickup and return were mostly smooth. However, after completing the paperwork at the counter, there was no one in the garage to inspect the car, and it took over half an hour to find someone. The car was in good condition with 2100M without any issues.

Counter staff was very unfriendly and we had to ask for every piece of information!!

Did not have available the car I booked. Why not? It was fully paid in advance with a fixed arrival time. One hour into my journey the car developed an engine running fault. It took 5 hours to source a replacement car through an alternative hire company with an additional EUR580 cost.