Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.

It's okay.

The service was excellent, very warm, patient, and thoughtful.