From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2986869326
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2986869326
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KOOCAR CAR RENTAL REVIEWS

Learn What Real QEEQ Customers Say About Your Car Rental Company

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Medium SUV | Toyota RAV4 or similar
Reviewed: Wed, Jul 29, 2020
“Good value for money and efficient staff.”
About KOOCAR: 8.0 /10
Efficient car rental service.
About QEEQ: 8.0 /10
Booking, pickup and drop off were smooth. Good value for money. A bit difficult to communicate with staff member in English.

Cyril Marcus

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Reviewed: Wed, Jul 25, 2018
“Christchurch - Kaikoura - Lake Tekapo - Queenstown”
About KOOCAR: 10.0 /10
Very satisfied. We called from the airport and they picked us up within minutes.
About QEEQ: 10.0 /10

Juliet Wyclif(fe)

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Reviewed: Wed, Dec 11, 2019
“Touring the South Island of New Zealand”
About KOOCAR: 10.0 /10
Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.
About QEEQ: 10.0 /10

Viola Augustine

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Reviewed: Wed, Aug 21, 2019
“Melbourne to Great Ocean Road”
About KOOCAR: 2.0 /10
Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.

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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Mar 10, 2020
“ミーティングに難有り”
About KOOCAR: 7.3 /10
今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。
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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Aug 11, 2020
“Short but sweet - would use again!”
About KOOCAR: 9.0 /10
Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.
About QEEQ: 10.0 /10

Dave O

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Compact | Nissan Bluebird or similar
Reviewed: Tue, Aug 11, 2020
“Recommended”
About KOOCAR: 10.0 /10
They were great all round.
About QEEQ: 10.0 /10

Wanda Copperfield

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Reviewed: Thu, Nov 8, 2018
“Melbourne-12 Apostles-Great Ocean Road-Canberra-Sydney-Torquay-Melbourne”
About KOOCAR: 10.0 /10
The service was excellent, very warm, patient, and thoughtful.
About QEEQ: 10.0 /10

Lynn Surrey

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Reviewed: Thu, Jan 31, 2019
About KOOCAR: 6.0 /10
Initially, I was told that the credit card would only be pre-authorized for the deposit and no actual charge would be made. However, they ended up charging me AUD 700. At first, customer service from Zuzuche denied the charge and even claimed they had explained everything to me via WeChat without actually contacting me. After multiple communications with customer service, they finally admitted to charging AUD 700. Although Koocar eventually refunded me, I lost over HKD 100 due to bank fees.
About QEEQ: 10.0 /10

Maxwell Carpenter

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Reviewed: Thu, Feb 14, 2019
“Queenstown and Arrowtown”
About KOOCAR: 6.0 /10
Decent service, response time was average

Elton Croft

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Reviewed: Sun, Oct 14, 2018
“Sydney City Center”
About KOOCAR: 6.0 /10
Service hours are insufficient. After our flight was delayed, there was no emergency service available.
About QEEQ: 10.0 /10

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Large SUV | Holden Captiva 7 Seat or similar
Reviewed: Sat, Jan 19, 2019
About KOOCAR: 8.0 /10
The staff member at KOOCAR was very nice, but did not know the terms of the rental agreement e.g. insurance for extra drivers etc. This was unhelpful as we wanted to add extra drivers, but ended up not doing this as we couldn't get clarity from him on whether they would be covered by the insurance.
About QEEQ: 10.0 /10

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Luxury SUV | Toyota Highlander(2016-2018) or similar
Reviewed: Sat, Feb 23, 2019
About KOOCAR: 9.3 /10
Staff was good...greeted n treated well but they showed up a bit late.
About QEEQ: 9.0 /10
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Vee

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Mar 23, 2020
“Great”
About KOOCAR: 9.3 /10
You can talk to the staff ,he always respond yours. Reasonable price and Reliable .
About QEEQ: 10.0 /10
Easy to book and understand to conditions
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Regina Green

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Reviewed: Mon, Jan 21, 2019
“Christchurch - Dunedin - Wanaka - Queenstown”
About KOOCAR: 4.0 /10
Unresponsive on phone and WeChat. What is the point of creating a group? The car model did not match what was promised and there was no inspection sticker.
About QEEQ: 10.0 /10

Porter Wyclif(fe)

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Reviewed: Mon, Feb 18, 2019
About KOOCAR: 10.0 /10
The attitude was very good
About QEEQ: 10.0 /10

Morton Joule

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Reviewed: Mon, Dec 24, 2018
About KOOCAR: 6.0 /10
Pickup duration

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Medium SUV | Toyota RAV4 or similar
Reviewed: Mon, Aug 17, 2020
About KOOCAR: 6.0 /10
The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.
About QEEQ: 7.0 /10
Koocar is a questionable choice. although providing very low prices, service was terrible.

Jane Pullan

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Reviewed: Fri, Nov 29, 2019
About KOOCAR: 6.0 /10
When picking up the car, the staff gave us a training on local traffic regulations. For drivers who are not very familiar, a road test is required. We initially arrived late, and the preliminary training and test drive took too long. We waited over an hour to get the car. After many years of self-driving rentals abroad, we have never encountered such a strict rental company. The staff had extremely stringent requirements for the drivers. One driver, with decades of driving experience in China, made some minor errors due to unfamiliarity with the surroundings and different traffic rules. As a result, the staff deemed this driver unfit to drive unless we paid an additional 2000 SGD insurance fee. This exorbitant fee led to a dispute, and the staff even threatened not to rent the car to us. Since we were not familiar with the area, we had to compromise and negotiate with the rental platform after getting the car. Rent-a-Car's response was prompt, and after receiving my feedback, they contacted the rental company, and eventually, we only had to pay an additional 15 SGD per day for the insurance. While I do not deny the rental company's safety training processes, I believe their evaluation method is inappropriate. The local laws allow Chinese drivers to drive, and we had comprehensive insurance. We care about safety more than the rental company does. When educating us on local traffic regulations, the rental company should correct any driving mistakes and allow for more practice. After all, it's not that we can't drive; we are just unfamiliar with the local rules. Judging a driver's ability based on a five-minute test drive and attempting to charge exorbitant insurance fees is unacceptable.
About QEEQ: 10.0 /10

Alva Arabella

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Reviewed: Fri, Aug 3, 2018
“This time it was mainly for skiing, didn't drive a long distance, but the mountainous roads to the s”
About KOOCAR: 10.0 /10
Airport pick-up and drop-off, convenient and quick, not much paperwork, excellent company.
About QEEQ: 10.0 /10

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Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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