Madrid-Toledo-Granada-Malaga-Ronda-Cadiz-Seville

Godfery Wheatley

Spain

Reviewed: Fri, Feb 15, 2019

About Europcar: 2.0 /10

The first day we got the car and drove to Toledo, it broke down just before we arrived. We called the emergency support line, and the person who checked it said it was an oil problem and the car had to be towed, otherwise we would be responsible for any consequences. But the support center said I had to go back to Madrid to get a replacement car myself after it was towed. After much negotiation, they sent a car to take us back to Madrid the next day. When we got to the agreed pick-up point, they said they didn't have the car model that was confirmed. They wanted me to go to another pick-up point, which I firmly refused. Seeing my insistence, they eventually sent someone to bring the car over. This whole process wasted over half my day. The replacement car was not even full of gas. We had to drive back to Granada from Madrid, and by the time we got there, it was night, and we missed the Alhambra tickets I booked, costing me over 900 yuan. This booking was made through Zuzuche, and I asked Zuzuche to help coordinate if the tickets could be rescheduled, but nothing came of it. When I returned the car, the rental company charged me 16 euros for the fuel of the first car. Why? The replacement car was not full of fuel when given to me, and I had to start again from Madrid. I demand an explanation and compensation from the rental company for my losses. This is extremely frustrating. At a minimum, I need compensation for the ticket loss and a refund for the fuel charge. I hope Zuzuche can help mediate this matter, and I await the result.

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

1 days rental

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Delia Jonathan

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Tue, Oct 15, 2019

About Europcar: 10.0 /10

There were two service counters at the site. We arrived when there were no other customers, so we completed the process immediately without waiting.

About QEEQ: 8.0 /10

Amos Ella

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sat, Dec 15, 2018

About Europcar: 6.0 /10

When picking up the car, the counter staff kept pushing me to upgrade the rental model, but I refused. Then they continuously recommended insurance, and when I finally confirmed the order and made the payment, the bill was charged in USD (we picked up the car in Madrid, Spain). This was the only time we were charged in USD within Spain.

Omar Hazlitt

Spain

1 days rental

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Sun, May 5, 2019

“Madrid, Malaga, Madrid”

About Europcar: 2.0 /10

When picking up the car, the sales repeatedly recommended insurance. Upon returning the car, the staff were extremely picky, trying hard to find tiny 'scratches' that were almost invisible. They assessed 360 euros in damage. I explained that it was already late at night when picking up the car and such small marks were not visible. Moreover, the staff was very busy and told us to just drive away. The return staff said: 'You used the car, and the pick-up record shows no damage, so you are responsible.' I refused to pay. Although they did not charge on the spot, they did not clearly explain whether the fee would be deducted from the credit card authorization. The whole service experience was filled with discrimination against Chinese tourists. We often reside in Europe and usually rent cars directly from local companies, where the process is hassle-free. This experience has tainted our otherwise perfect trip. Unless you have language difficulties, I do not recommend using this rental platform.