I booked and paid online several days in advance, but the front desk couldn't find my reservation when I went to pick up the car. Although the rental company's customer service responded quickly, it didn't help, and I ended up having to pay double the deposit to get the car. Apart from that, everything was perfect.
Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.
Budget truly lives up to its reputation as a global brand. They are everywhere and clearly marked. The service is very professional, and they don't push you to buy additional insurance. The pickup and drop-off processes were very efficient, and the deposit was returned on the fourth day after returning the car. Great!
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