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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7811045354
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7811045354
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Mismatched Vehicle Model, Given a Car With Engine Problems, Long Delay in Complaint Resolution, Poor

Reviewed: Thu, Feb 28, 2019
About ACE Rental Cars: 2.0 /10
The vehicle model did not match the reservation, and they forced us to take a car with engine problems. After returning home, the complaint took a long time to resolve. Very dissatisfied.

Relevant Reviews on ACE Rental Cars Auckland Airport

C.Pomeroy

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Economy | Mystery car or similar
Reviewed: Tue, Jan 9, 2024
“Ace rental very good and helfull, great car”
About ACE Rental Cars: 10.0 /10
Car was great, staff was helpful,
post image

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Compact | Hyundai i30 or similar
Reviewed: Thu, Jan 4, 2024
About ACE Rental Cars: 10.0 /10
Great car.We got a Hertz car as Ace had closed for the day by the time we got there.

K.Hetherington

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Economy | Mystery Vehicle or similar
Reviewed: Tue, Jun 14, 2022
“Fantastic”
About ACE Rental Cars: 10.0 /10
Excellent service from start to finish very good service
About QEEQ: 10.0 /10

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Economy | Mazda Demio or similar
Reviewed: Wed, Mar 11, 2020
“Easy, stress-free, good value for money”
About ACE Rental Cars: 8.3 /10
We were slightly awkward customers and kept changing details about where we were going to drop off/pick up the cars. At every point the staff were helpful and kind, and could always accommodate us whatever we asked for. It might be nice for them to make it clearer where drop-off points are not actually in the airport, though!
About QEEQ: 9.0 /10
Easy to book, great online customer service, and great price!

l.tang

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Full Size Van | Toyota Estima or similar
Reviewed: Mon, May 20, 2019
“old and worn, but reliable vehicle”
About ACE Rental Cars: 7.7 /10
The rental location is across the street from the airport and not clearly marked for pedestrians. The car seat we asked for was missing the shoulder straps so we had to ask for another. The vehicle was old and computer console was in Japanese. Van met its needs though and ran well. Was clean and easy return and courteous staff.
About QEEQ: 10.0 /10

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