It's okay

The phone response attitude was quite good.

The WORST rental car experience I have ever had! 1) Added an emergency road service with extra charges to my order without clear notification at the pickup. Finally ended up with USD 62 more than the original order! 2) The vehicle was a very old Hyundai Elantra (if not a Toyota, it should be a Hyundai Sonata)---poor conditions with high mileage (over 40 thousand miles). This is the worst rental car experience I have ever had! They added an emergency road service at pickup without clearly informing me, resulting in an additional charge of 62 USD. The car was supposed to be a Toyota Corolla, but it was an old Hyundai Elantra with high mileage and poor conditions. If it had to be a Hyundai, it should have been a Sonata, not an Elantra. I swear I will never choose Thrifty again.

I needed to extend the rental by a day and when I called in the first agent told me it would triple my rate. I declined as I still had to confirm I needed it and when I called back in they were able to honor the original promo price. Seems a little scammy to me or uninformed agents. Other than that I got a great deal on the car and it was a nice vehicle.

The car was good, but I am waiting for the refund, I didnt receive the whole deposit 200 , only 122