Phuket and Similan.

The queue time was not long, but taking the car took quite some time. Additionally, the credit card machine had issues. We had to try three or four different credit cards before realizing it was their machine's problem. Then we had to wait for another machine, which took nearly an hour.

English proficiency is a major weakness..

Staff's English isn't great, but their service attitude is fine.

I paid the money but didn't manage to pick up the car. Spent a lot on taxi fares, and the rental fee was not refunded.

Picking up the car went smoothly. The car was very new and any scratches were noted during the inspection. However, when returning the car, I called ahead to ask about the type of gasoline to use and mentioned that I might return it around 11 AM, but hadn't confirmed the time. In the evening, I was delayed finding a gas station near the airport, and the rental company kept calling to hurry me up. They eventually said if I wasn't back within half an hour, they wouldn't wait, which made me furious. They told me when picking up the car that a call 10 minutes ahead would be enough, but then they said they weren't open 24 hours. This made me very anxious. I drove over 100 mph back to the airport once I found the gas station, only to find out they were indeed working. I think the staff member just didn't want to wait and wanted to go to sleep, which really upset me!