The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.

I filled out the feedback for the wrong location last time, the issue was with this Izmir booking. The rental company didn't deliver the car on time. According to the instructions from PigCar on WeChat, the rental company should have been inside the airport, but it wasn't. We had to call separately to arrange for the car. The rental company didn't meet us at the airport, and the staff who answered the phone at night didn't speak English. PigCar customer service didn't resolve the issue, and we waited for an hour in vain. They said the car would be delivered to our hotel later, but it never arrived. We had to stay at the airport hotel Orty Hotel for the night. The next morning, we finally got hold of someone who spoke English, and the car was delivered to the hotel at 11 am, affecting our plans for the second day.

Poor

The car delivery was professional, the explanation was patient, and they answered all questions.

24-hour service, cheap car rates, but they heavily push insurance. I delayed my review to see if there would be any unreasonable charges later on. Fortunately, there haven't been any so far.