Increased charges after changing terms unilaterally, only partially removed extra charges after being disputed

It was good!

We booked a mid-size to large SUV, but upon arrival, they offered only a Jeep Compass, which was too small to accommodate 5 people and their luggage. Due to language difficulties, we couldn't address the issue properly. We don't know where the problem originated. Later, they kept pushing us to upgrade to a larger vehicle, costing us several hundred dollars more for a Grand Cherokee. Hertz in the USA left a very bad impression. Complaint

When returning the car, personal items were left inside. Called Hertz service, but nobody responded.

Fast check out and very helpful agent at the counter.

QEEQ got me a fair price for a good car.