The car pickup requires a shuttle transfer, but based on reviews, it's manageable. The condition of the car is fine, but sometimes the rental company makes mistakes. I reserved a sedan, but they intended to give me a hatchback. Their explanation was that they didn't know I reserved a sedan. The car's condition was decent, it was fuel-efficient, and the overall value for money was okay.
The van wasn’t serviced and not fit for renting.
Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot.
I paid for a 12 seater and ended up with an 8 seater as a replacement.
Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
Friendly service both call centre and pick up location, also loved the fact that I could extend the rental at the dam rate.
About QEEQ:9.0/10
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