Atlas, Melbourne Airport – Tullamarine Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Atlas - Melbourne Airport – Tullamarine Information, Car Rental Instructions & Policies

Address

157 MICKLEHAM ROAD, TULLAMARINE, VIC

Telephone

1800 808 122

Pick-up Instructions

The Atlas - Melbourne Airport – Tullamarine car rental location is located out of the airport

Please call us on 61 3 83366100 after you have collected your luggage and cleared customs. We will then send our shuttle bus to meet you at Bus Zone M. Our bus is red in colour with “Airport shuttle” written on the sides. The light box on the roof says “Atlas Car Rental”. We are only a few minutes away from the airport but please allow up to 30mins waiting period.

Drop-off Instructions

You will need to return the vehicle to the branch.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

capped at AUD 10

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 10/day

capped at AUD 30

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 5/day

capped at AUD 35

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 5/day

capped at AUD 35

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 5/day

capped at AUD 35

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is taken on the ferry or driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Hawkesbury Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.6 mi from Essendon Airport

2.7 mi from Melbourne Airport

9.9 mi from Melbourne City Heliport

Railway Stations

9.3 mi from Flagstaff Train Station

9.5 mi from Southern Cross Station

9.8 mi from Parliament Train Station

Hotels

0.9 mi from Ciloms Airport Lodge

1.6 mi from Quest Melbourne Airport

2 mi from ibis budget Melbourne Airport

Other Landmarks

9.9 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Atlas Store Location

coordinates: -37.6911025 144.8811175

Location Images

Atlas-Melbourne Airport – Tullamarine-51466-pickup_guide

Pickup Sign

Atlas-Melbourne Airport – Tullamarine-51466-store

The Rental Desk

Guest Reviews

Total points： 7.2 / 10 Good

Vehicle condition: 6.3
Vehicle cleanliness: 6.8
Spaciousness: 7.4
Counter staff: 6.1
Pick-up location: 6.0
Drop-off location: 7.0
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Curcher
Melbourne
9.8 /10 Excellent
Reviewed: Thursday, November 14, 2024
Like: The car was all good for what I needed it for over the two days hire
Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.
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H.Shoushtari
Melbourne
8 /10 Very good
Reviewed: Thursday, November 14, 2024
Like: Affordable and convenient
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Rhianna
Melbourne
9.2 /10 Excellent
Reviewed: Thursday, November 14, 2024
Like: Car was pristine and very low I'm. Cannot beat the price
Dislike: Shuttle driver just drove straight past at airport pickup and had to wait quite a while for next pick up.
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I.Ough
Melbourne
9.6 /10 Excellent
Reviewed: Thursday, November 14, 2024
Like: A good service, nice vehicle in good condition at a very reasonable price.
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A.Akalin
Melbourne
9.7 /10 Excellent
Reviewed: Thursday, November 14, 2024
Friendly service both call centre and pick up location, also loved the fact that I could extend the rental at the dam rate.
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E.Butterfield
Melbourne
8.3 /10 Very good
Reviewed: Thursday, November 14, 2024
Great service from staff at counter. Confirmation email mention to go to "M" for collection which is wrong then when you call you are told via text to go to brown section (which can't be seen as it is over head and seen once you pass and look back) then you are told to wait for a "RED" Atlas bus. Well the bus is white with Atlas in red. Also no mention on what area to wait for in the section as it is long. Why not have a magnetic sign for Atlas Shuttle for car rentals on bus for easier identification. I want the only per see on who found this to be a problem all bbn passages had similar problems!
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C.Slattery
Melbourne
7.3 /10 Good
Reviewed: Thursday, November 14, 2024
When I rang Atlas from the airport I was asked which terminal I was in ... not sure, but that was corrected when I spoke with someone. But we found the pickup area quickly, the bus arrived within 10 minutes and I was served quickly at pickup and dropoff. My only comment was that the car had plenty of scraped paint and was dirty inside - but for the savings I made vs hiring from the airport, I didn't mind at all. I will be a returning customer!
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C.Siah
Melbourne
6.3 /10 Average
Reviewed: Thursday, November 14, 2024
When order online I didn't purchase insurance. During pick up the staff that serves me makes me feel uncomfortable and I felt kinda like threaten while he try to ask me to buy the insurance. Very don't care attitude and I don't feel like I'm welcome at all. Eventually I end up bought the insurance which I'm not happy and willingly AT ALL. Drop off staff was completely different from the pickup staff and if it's other way round it would be great. Dropped off the car and the staff checked the car and I even asked if everything is good and the staff said everything is good and I'm good to go. Called customer service to check about the deposit refund few days after and replied I should be able to get back my deposit on 22/2. Nothing happens until 26/2 and I have to call again and asked if there's any problem with the deposit refund, replied everything is good and they will send the request to the related department to process the refund. There's still no refund till the moment I write this comment which is already 1/3. Extremely disappointed and unhappy from the very beginning till this moment of time. Have to admit this company offers cheaper price compared to others but after this experience I won't even consider about this company ANYMORE regardless of how cheap they offer.
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K.Hassall
Melbourne
9 /10 Excellent
Reviewed: Thursday, November 14, 2024
Only issue was trying to call them for pickup, very long time on hold before someone answered. Also some better directions to help find pick up location would be great, eg...brown section opposite hotel is better than bus zone M as i could not find any signs saying bus zone m.
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Anonymous
Melbourne
5.7 /10 Average
Reviewed: Thursday, November 14, 2024
Bad condition externally with scratches and bumps; dirty interior and smelled of stale cigarettes.
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C.Lee
Melbourne
10 /10 Excellent
Reviewed: Thursday, November 14, 2024
Counter staff is very helpful and nice. Whole pickup and dropoff was a breeze. Will definately choose Atlas again!
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Fé
Melbourne
7 /10 Good
Reviewed: Thursday, November 14, 2024
The van wasn’t serviced and not fit for renting. Was advised to take the van back twice by Atlas customer service. The first time was for mechanical errors constantly appearing on the dashboard all the time, but no replacement vehicle was available. The second time, we demanded a replacement as the van wasn’t safe to drive due to a faulty main sliding door that could not be fixed by RACV roadside assist. Both times we were forced to inconveniently alter our travel plans and take very long and precarious drives back to the Atlas depot. I paid for a 12 seater and ended up with an 8 seater as a replacement. Atlas customer phone service was unbelievably poor, no one called us back as were told by customer service, apparently because the staff at Tullamarine weren't picking up the phone. My husband made ten different calls to the overseas call centre during a two day period!
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P.Aggarwal
Melbourne
6.7 /10 Average
Reviewed: Thursday, November 14, 2024
Very bad customer service. Staff not friendly.
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J.Neilsen
Melbourne
8 /10 Very good
Reviewed: Thursday, November 14, 2024
The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price. I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that. This was my first time with Atlas, I will definitely use this again and recommend it to others.
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N.Wee Teck
Melbourne
8.7 /10 Very good
Reviewed: Thursday, November 14, 2024
Well done. Efficient. Got a toyota camry instead of the toyota corolla which i am happy for the free upgrade.
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M.McKinnon
Melbourne
10 /10 Excellent
Reviewed: Thursday, November 14, 2024
No complaints, everything went very smoothly and the counter staff made it very easy
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Thursday, November 14, 2024
Atlas counter staff had me sign the wrong rental agreement for the car I was hiring, this lead to me being overcharged when I picked up the car. I then mentioned it when I dropped the car back off and was told that the difference will be refunded onto the credit card that I paid with. This never happened. I went an saw them in person about a month later and mentioned it again. I gave them my credit card details and the gentleman told me he will refund it ASAP. Once again, this didn't happen. Very unreliable.
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Rama Nathan
Melbourne
9 /10 Excellent
Reviewed: Thursday, November 14, 2024
The pickup location was within walking distance of my accommodation, otherwise it may have been a little challenging to make my way there. The location is quite central and should be convenient for most people staying in Sydney within the tourist districts. The entertainment system within the car was top-notch, accompanying me throughout my journey and the sound system was great. The car was in great condition and I was able to cover almost 3000km within 6 days in confort.
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mm
Melbourne
8.3 /10 Very good
Reviewed: Thursday, November 14, 2024
a bit inconvenient as i needed to register toll payment online
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S.Harrison
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, November 14, 2024
Atlas were good except pickup slow and directions not quite correct.
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Anonymous
Melbourne
5.3 /10 Average
Reviewed: Thursday, November 14, 2024
We were given a VoxWagon Golf instead of the toyota Yaris. The car was filthy and reeks of cigarette for the whole 24 hours that we had it. There were lots of fluid stains on all the seats too. They shouldn't rent out this car to anyone! It took 30 minutes for Atlas to pick up the phone when we called them from the airport for pick up, which is after 9am, their opening time.
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Anonymous
Melbourne
4 /10 Average
Reviewed: Thursday, November 14, 2024
I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!
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Arnab Acharjee
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, November 14, 2024
Very satisfied with the service.
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h.azurin
Melbourne
9.3 /10 Excellent
Reviewed: Thursday, November 14, 2024
Friendly and helpful staff/call centre
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Pat
Melbourne
8.4 /10 Very good
Reviewed: Thursday, November 14, 2024
the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean
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C.Harman
Melbourne
8.3 /10 Very good
Reviewed: Thursday, November 14, 2024
I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!
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Anonymous
Melbourne
6.7 /10 Average
Reviewed: Thursday, November 14, 2024
Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door
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Tab Halifax
Melbourne
10 /10 Excellent
Reviewed: Thursday, November 14, 2024
The car pickup requires a shuttle transfer, but based on reviews, it's manageable. The condition of the car is fine, but sometimes the rental company makes mistakes. I reserved a sedan, but they intended to give me a hatchback. Their explanation was that they didn't know I reserved a sedan. The car's condition was decent, it was fuel-efficient, and the overall value for money was okay.
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Daphne Lattimore
Melbourne
2 /10 Poor
Reviewed: Thursday, November 14, 2024
The service phone was always unanswered or answered by someone who could not speak clear English.
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Samantha Hornby
Melbourne
2 /10 Poor
Reviewed: Thursday, November 14, 2024
Airport pickup phone was unanswered for a long time, so we had to take a cab ourselves. There were too few staff at the car pickup location, and the waiting time was up to an hour.
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Aubrey Holmes
Melbourne
2 /10 Poor
Reviewed: Thursday, November 14, 2024
I booked to pick up the car at 9 am and requested two child seats. However, the rental company did not prepare them, which took me two and a half hours to finally get the car seats. We could only depart at 11:30 am. My plans for the day were canceled, and we arrived at the accommodation close to midnight. It was very bad.
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Spencer Toland
Melbourne
2 /10 Poor
Reviewed: Thursday, November 14, 2024
Only one staff member available at the counter
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Eileen Eveline
Melbourne
2 /10 Poor
Reviewed: Thursday, November 14, 2024
We waited at the airport for almost two hours! The shuttle never came! We called customer service countless times, usually couldn't get through, and only succeeded a few times. One time they said to look for a red Atlas van, but we waited an hour and it never came. Then we called again and they said the traffic is bad. The third time we got through, the same Indian-accented guy hung up on us as soon as I mentioned we had been waiting an hour! Terrible service! Low rating! We called again and they said the shuttle was from Easy Parking, not Atlas! We waited for so long for nothing! Totally ruined our schedule! Strongly not recommended!
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