Terrible service by Atlas but can’t exactly know during booking.
Australia
Reviewed: Thu, Oct 3, 2019
About Atlas:4.0/10
I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!
We were given a VoxWagon Golf instead of the toyota Yaris. The car was filthy and reeks of cigarette for the whole 24 hours that we had it. There were lots of fluid stains on all the seats too. They shouldn't rent out this car to anyone! It took 30 minutes for Atlas to pick up the phone when we called them from the airport for pick up, which is after 9am, their opening time.
Like: The car was all good for what I needed it for over the two days hire Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.
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Customer Service
Terrible service by Atlas but can’t exactly know during booking.
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View more >Dislike: A little wait for about 10-15 minutes whilst they cleaned the car. Perhaps should have been ready to go.