1. Overcharging.
2. When returning the car, I visited the airport counter the day before and was told by the staff that someone would be at the parking lot to collect the car at 6 AM. However, on the day of return, I waited until 6:30 AM and no one showed up.
“The car dad lots of scratches + the front bumper was in an accident. Second car was even worse”
About GOLDCAR:3.3/10
Very rude staff, 1st car had damaged front bumper. Second car had damaged driver side mirror that didn’t work.
Sending us forward and back to the office which wasn’t any help.
All their car were in very bad condition
Very bad experience and we will never use them again
“Make a mistake on booking and didn't add the excess insurance. Couldn't get easy rental to add it”
About GOLDCAR:9.7/10
Car was spot on. Gold car staff was good. Check in staff was hard to understand if he was saying 7 or 70 eurso to add the excess insurance.
Checking car out and in was excellent.
Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA"
Very unprofessional approach.
About QEEQ:8.0/10
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