Staff attitude was very cold and indifferent

We were overcharged for the young driver fee and the second driver fee. Additionally, there is still a charge of several dozen euros that we don't understand. It was a very bad car rental experience.

I booked an automatic Touran but when I got to the airport, they said they didn't have any! They gave me an automatic Golf instead, but the price remained the same.

The car had many minor scratches that needed to be carefully checked, photographed, and then confirmed in writing with the staff in the hall. The store at Madrid T1 is a long walk from T2, and there were many people in line, possibly because it was Sunday. The car we got was an older, basic model.

When we arrived at the airport to pick up the car, they required us to present two international credit cards for the driver as a guarantee. Avis explained that it was because we rented a high-end car, an Audi A4. I felt it was unnecessary. After some negotiation, they gave us a smaller Infiniti mini wagon. Although Avis said it was a downgrade, the car we got was brand new. Amazing!