They do not accept international credit cards without a chip and push for insurance sales. If you don't have a chip credit card, you must buy insurance to pick up the car.
They didn't recognize the full insurance from the rental platform and charged an additional £80 for roadside assistance, or they wouldn't release the car. Communication with staff member A was difficult, and they didn't answer calls from the rental platform service. It's been nearly a month since I returned the car, and the forced fee issue is still unresolved. Still waiting...
Although I had purchased full insurance from the rental company and prepared a credit card for the deposit, the staff kept pushing their insurance. Even after showing the English version of the contract stating I had full insurance, they refused to acknowledge it. When they tried to process the deposit pre-authorization, they made mistakes and it showed as failed. However, after calling my credit card bank, I confirmed that the first attempt was successful and had an authorization code. The car rental staff refused to verify this, seemingly forcing me to buy their insurance or they would cancel my reservation! It took two hours to finally get the car, greatly affecting my schedule. The pre-authorization occupied £1250 of my credit limit. Appealing this seems like a long wait. Extremely unsatisfactory!
I recommend buying insurance from the car rental company. QEEQ's own insurance requires you to pay upfront and the rental company also needs a £2000 deposit, which is locked for a long time. I had an accident this time, and fortunately, I thought the deposit was too high, so I bought comprehensive insurance for £200 from the rental company. When the accident happened, I called the rental company directly. It's impossible to reach QEEQ's customer service on the phone. If they charge customers, but can't provide the service, why make it difficult for people abroad?
The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.
“Let down by sofa's in reception area as covers were ill fitting and untidy”
About Easirent:10.0/10
Sofa's were untidy as gave wrong impression as they did not reflect the rest of the service by Easirent.
About QEEQ:10.0/10
EasyRentCars found car hire at great rate.
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