I booked because it included zero deductible collision and theft insurance, but at the car rental location, they insisted there was no such coverage. Even with the voucher from Zuzuche, the staff couldn't read Chinese and stubbornly insisted there wasn't zero deductible coverage. At the time, Zuzuche couldn't provide immediate help to solve the issue, so I felt scammed (either rent a car without insurance or pay extra for it).

Professional and Clean

Friendly service with detailed explanation of traffic rules.

No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.

We had reserved a Prado, but were given a Highlander instead. The downgrade in model was very disappointing.