The service attitude of the African American female attendant was extremely unfriendly and poor. Is the United States a backward country? The service level is horrible.

Alamo makes car rental very convenient. The self-service pickup is very quick. During the ten-plus days of using the car, I scratched the left bumper and the trunk in two small places. When returning the car, I informed the staff, who told us it was not a big deal. The return process was also very straightforward; they just took a quick look at the car, and we were done.

The reserved car was unavailable, and the customer was forcefully upgraded to a vehicle nearly twice the original price.

The car rental process was smooth, but the Grand Cherokee is hard to rent, so we settled for options like the Santa Fe or Dodge Journey.

When we went to pick up the car, it wasn't crowded, and the customer service was pretty good. However, when returning the car, we noticed there were a lot of people renting cars.