Excellent

The attitude of the Czech people is generally average, and the wait wasn't too long.

No response to requests for required claim documents.

Average. The pickup location is a bit hard to find.

Budget doesn't have a great reputation, so make sure to inspect the car carefully. Even if you have full insurance, issues can still arise. We found several scratches that weren't documented when we picked up the car and had the staff note them. However, when returning the car, we discovered scratches on the lower front windshield that we hadn't noticed earlier. We had driven for less than two days and hadn't hit anything, so we're just glad we had full insurance.