Both pick-up and drop-off were quick and easy, the store was easy to find, and the service was very friendly.

The waiting time was too long, and I couldn't get the vehicle I had pre-booked.

The pick-up point was easy to find. Just take the light rail after exiting airport security. The Asian customer service representative was very friendly.

Picking up and returning the car was very convenient. Originally, I booked a mid-size SUV, but received a full-size SUV instead. Although the car had high mileage and my wife was not comfortable driving it, the staff quickly replaced it with two brand new Jeep Cherokees with only 7 miles on them. These new cars accompanied us for 4500 kilometers over half a month in the western USA.

The counter staff pushed personal insurance and intentionally recommended a smaller car model.