10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: No hassle
Dislike: N/a
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: The rental fees includes the insurance
Dislike: No information on the cashier closing hour
Read More >9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees.
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Overprice insurace, taxes , etc.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.
Read More >S.Cvijanovic
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Probably you should notify your employees that you use third party for bookings as well.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Would not use Dollar again. Alamo are better.
The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need.
Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Would not use Dollar again. Alamo are better.
The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need.
Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Would not use Dollar again. Alamo are better.
The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need.
Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Sat nav would have been great
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
They didn't accept prepaid credit cards which was extremely frustrating.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
the car had no power, it went backwards on the slopes despite being automatic. they delivered it to me without gasoline and at the time of returning it they wanted to charge me a surplus of 175 dollars to return it with the empty tank. Luckily I had the receipt that I put gas on it as soon as I picked it up at a gas station near the airport. They treated me badly on the dollar counter.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Zero problems. Nice car and very clean. Pick-up and drop off were fast.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
needed over 5 hours to get the car. is very very dispirited.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Great attitude, but since there were no economy cars available, we had to switch to a larger car. Why wasn't it free? Last time in Boston, we got a free upgrade.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service attitude was very good. They didn't have the Toyota I booked, so they upgraded me to a Buick 7-seater SUV for free and allowed me to return the car with an empty tank at no extra charge.
Read More >Ruby Ulysses
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Average service, a long wait because the staff spent a lot of time recommending various services, and the paperwork did not match the actual situation (discovered later).
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Arrived at San Francisco Airport at 11 AM and had to wait in line for 2 hours before getting the car. There were about 50 people ahead of me.
Read More >Lesley Chesterton
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The rental company often has long lines, possibly due to their discounts.
Special note: Dollar Rental sneaks in extra insurance charges, so be sure to read the receipt carefully, request explanations, and cancel unwanted charges immediately. (See details in my review below)
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The counter staff pushed personal insurance and intentionally recommended a smaller car model.
Read More >Donald Dickens
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Everything is hidden charges, and you can't refuse.
Read More >Ternence Theresa
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
We initially chose Dollar because they had the lowest prices, likely due to a big promotional event. This made the place quite crowded, and we had to wait almost two hours in line for our turn. The representative who assisted us was a Chinese-speaking person, which made us feel at ease, but he was very persuasive in selling additional services. Although we had already purchased comprehensive insurance that included roadside assistance when we booked from home, the clerk mentioned that the assistance might only cover towing for 5-10 miles. This made it hard to decide on the spot, and for an additional $7 per day, we decided to purchase it. He also sold us a full-tank gas option, saying it would be convenient to return the car with an empty tank since gas prices in California were high. Perhaps due to the long wait and feeling hungry, we ended up buying this service too, adding another $89 to our bill. In hindsight, it wasn't really necessary, as we had to carefully plan our refueling to take advantage of this offer. When it was time to choose a car, most of the options were gone because of the crowd, and we couldn't get the Chevrolet Suburban LS SUV we wanted. We spent another half hour in the parking lot and eventually settled for a Nissan SUV. We had six people and a lot of luggage, so we had to fold down one of the rear seats to fit our 28-inch suitcase. Returning the car was similar; with our additional shopping bags, we had to fold down the third row completely to fit two 28-inch suitcases, two 24-inch suitcases, and one 20-inch suitcase, plus several large backpacks. It was a bit crowded with two adults and two children in the second row, but fortunately, the hotel was close to the airport drop-off point.
Read More >William Bertha
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
There were too many upsell items during the car pickup.
Read More >Aurora Kell(e)y
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The processing efficiency is still high, just that there are many people in line; the car is relatively old.
Read More >Darnell Nixon
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good, the car is also great.
Read More >Michell Pullman
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at San Francisco airport seemed to be Chinese and insisted that we buy insurance, constantly saying: must. Our English is not very good, and after a long discussion, we understood that it's mandatory according to their policy. After we returned to our country, we contacted QEEQ, and they helped us appeal and recover some of the losses. We truly appreciate QEEQ.
Read More >Phoenix Brown
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and returning the car was very convenient. Originally, I booked a mid-size SUV, but received a full-size SUV instead. Although the car had high mileage and my wife was not comfortable driving it, the staff quickly replaced it with two brand new Jeep Cherokees with only 7 miles on them. These new cars accompanied us for 4500 kilometers over half a month in the western USA.
Read More >Camille FitzGerald
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The online booking price was 248 USD, but the actual payment was 521.96 USD, such a large difference feels like a trap. The GPS fee was 119.92 USD, and there were other insurance charges. Due to poor language skills, I couldn't understand why. Could it be that the original reservation didn't include any insurance? At the counter, they even mentioned the total rental cost would be over 600 USD. It seemed suspicious so I refused. Please provide honest service and explain everything upfront, especially for people who aren't proficient in English.
Read More >Hayden Johnson
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
No car available for reservation
Read More >Darlene Leopold
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Hilary Addison
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Clearly stated that insurance was already purchased and did not force additional insurance
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was alright, but they kept pushing for upgrades to luxury cars and insurance. Besides, the car selection was limited. They advertised a Nissan Altima, but only had South Korean Hyundai cars.
Read More >Louis Barney
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good! I have been recommending QEEQ to all my friends for years.
Read More >Annabelle Robeson
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was fast and friendly, much better than expected. Highly recommended.
Read More >Willie Emmie
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Excessive upselling
Read More >Lambert Jennings
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
Average
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Constant upselling
Read More >Wanda Copperfield
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Upgrade to a Ford, I didn't even notice what it was.
Read More >Kristin Paul
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick up and drop off at the airport, very convenient
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything went well!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service staff at the airport rental counter were quite indifferent.
Read More >Payne Camilla
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental company refunded the useless GPS.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pressured to buy insurance
Read More >Woodrow Jenny
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pick-up point was easy to find. Just take the light rail after exiting airport security. The Asian customer service representative was very friendly.
Read More >Hedda Babbitt
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Athena Zechariah
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We arrived at the car rental location in San Francisco at 11 o'clock. After checking the necessary documents, the counter staff gave us a manual and the keys. We went to the underground garage to pick up the car ourselves. We had booked a Chrysler 200 convertible, but to our surprise, we were upgraded for free to a yellow Camaro convertible. Really excited, thumbs up!
Read More >Wordsworth Alcott
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Aggressive promotion of car insurance, annoying.
Read More >Thomas Sinclair
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Big company is reliable
Read More >Freda Mackintosh
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Lots of people
Read More >Abbott Nahum
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
First time renting a car abroad, very good!
Read More >Merle Gladstone
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The Jeep I reserved was unavailable, so they gave me a Hyundai Santa Fe. Despite having paid over two thousand yuan on the website, I was charged an additional thousand-plus yuan at the store for some unclear fee (not insurance). Since I was in a hurry, I didn't question it.
Read More >Christine Duncan
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited 2 hours to pick up the car. The paid Chinese pickup guide wasn't there, and the car model was incorrect. What else can I say?
Read More >Keith Reynolds
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pick-up and return process at the DOLLAR San Francisco branch was quite efficient.
Read More >Tobey Dorothy
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Great service, picking up and returning the car were very convenient. They offered additional insurance, but just saying no was enough and there was no forced sale. I bought the super comprehensive insurance and actually had a scratch that I wasn't aware of. Upon returning the car, the staff mentioned that if I hadn't bought the insurance, it would probably cost over a thousand dollars. So, insurance is really important.
Read More >Valentine Johnston(e)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything else was fine, but they always try to charge extra.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.
Read More >Colin Shelley
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
About picking up the car. I rented from Dollar. The car was in good condition, but they secretly changed my Jeep Compass to a Nissan Rogue. After I complained, they switched it back. There was also an issue with hidden fees. They tried to make me buy liability insurance, claiming it was mandatory and illegal not to have it. This was totally false. Before going to California, I called my insurance company to check if my U.S. car insurance would cover the rental, and they confirmed it would. Dollar insisted I buy their insurance. I told them I had coverage and asked for it to be transferred, but they said it wasn't possible. The great thing about this rental service is that their SMS service told me that any mandatory charges had to be in writing. So, I asked the employee to write down and sign what insurance I needed to buy, and he backed off, saying it was optional. This guy was Indian, and his tactics had been reported by other customers. When dealing with him, stand firm and demand everything in writing with his signature; he'll give up on trying to overcharge you.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A perfect car rental experience, the car's performance and condition were excellent. During this trip, we had two incidents,
First, at the hotel in Monterey, we broke the rear car window while parking. We immediately contacted the rental office. Unlike other parts of the car, the window had to be fixed urgently to avoid hindering the trip. Much praise to the rental company for having a similar car sent over from San Francisco that night. They drove three hours and delivered it to us at 4 AM!
Second, on the way from Big Sur to Bakersfield, we accidentally took a very dangerous mountain road. We drove for two hours along a winding cliffside road and were very worried about the car's condition. But the car performed splendidly even on such a challenging road, thanks to its powerful engine. We appreciate the rental company and have decided to continue renting a car for our trip to Los Angeles on the 15th.
Read More >Martina Beck
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A very good experience!
Read More >Chasel Martha
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The queue was extremely long.
Read More >Mandy Hawthorne
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
It was okay. The queue was relatively quick. They initially gave me a Korean car, but I was not satisfied after picking it up. They immediately helped me switch to another car. However, the staff seemed to be South American and their English was not very good, so communication was difficult.
Read More >Lennon Jimmy
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
1) The reserved car was not available; they said only SUVs were available and gave us a broken car. 2) They charged me nearly $200, claiming it was a deposit, but later it turned out to be a fee. 3) The total rental cost was over $5000, and the insurance and additional charges from the rental company cost another $4000. Not worth it.
Read More >Dwight Bauer
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
You can take a free shuttle from the airport.
Read More >Arlene Christopher
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
They added extra insurance, claiming it's required by law. Is that true?
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a Grand Cherokee but got a Nissan instead. The quoted price was over $3500, but I was charged an additional $200 for a one-way rental fee.
Read More >Ingemar Katrine
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Unable to use a debit card for car rental. Each country has different understandings and uses for debit cards. If Zuzuche's website accepts my debit card for payment, then please let me use a debit card for car rental.
Read More >Bertha Masefield
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not very efficient, but very diligent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No waiting in line
Read More >Chester Yonng
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!
Read More >Sherry Electra
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Found the rear bumper damaged when picking up the car; they quickly replaced it with another vehicle. Returning the car took less than 5 minutes!
Read More >Dylan Aldridge
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The attitude was mediocre. We booked a Jeep, but the car was switched without informing us. We only found out when we picked it up from the garage.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time was very long and the efficiency was low.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient
Read More >Milo Galbraith
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, the staff were polite and not overly pushy.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The originally booked car was unavailable, got a free upgrade to a brand new Jeep.
Read More >Benedict Buck
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff, who was Black, insisted that I buy more insurance, which felt unnecessary.
Read More >Eleanore Ferguson
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
I rented a Grand Cherokee but was given a Kia. After the car window was broken, I went back to change the car but they still didn't give me the Grand Cherokee even though they had one.
Read More >Sara Bartholomew
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good service
Read More >Dorothy Hansom
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >Wendell Nehemiah
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff at the counter was a middle-aged woman who spoke softly, which made it hard to hear her. Additionally, she was pushing the insurance sales.
Read More >Chad Kipling
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time was too long, and I couldn't get the vehicle I had pre-booked.
Read More >Mignon Archibald
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Pushing various insurance and additional services
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
My deposit hasn’t been refunded yet, and I don't know if they charged me. I’m writing this review to warn other fellow countrymen. Don’t think that choosing this rental company is a good deal. I rented from this company in two consecutive cities, and no matter how many times I refused, they added all kinds of insurance and printed it out, taking advantage of the fact that you don't understand English. Once you sign, it's considered a contractual agreement! The first time, they gave me an insurance bill of over $200, even though I explicitly told them I didn't want it. The second time, the same thing happened even though I only rented for one day. Don't think that just saying 'NO' is enough; they will print out a whole bunch of insurance for you. And after returning the car, you'll face the awkward situation of figuring out how to get back to the airport. It's better to choose a rental company run by Chinese! Remember, Americans aren't as friendly as you might think. Fellow countrymen, please be cautious when renting cars.
Read More >Leopold Chapman
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not crowded, quite efficient
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. Long wait times in line;
2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls;
3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days;
4. Strongly advise against choosing this company.
Read More >Ingram Mackintosh
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Chevrolet
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
An Asian staff member did not address us after solving others' issues and left without acknowledging us.
Read More >Claire Eugen
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
They try to upsell insurance, but it's fine if you refuse.
Read More >Carr Marshall
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Our flight was delayed, so we picked up the car at 10 PM without waiting in line.
Read More >Gilbert Foster
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient, took a shuttle bus directly to the pickup spot, showed my driver's license and credit card, inspected the car, and picked it up smoothly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly reception
Read More >Crystal Constance
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Dollar's service is good, convenient, and offers competitive prices. However, the counter at San Francisco Airport is very crowded and slow, requiring over half an hour of waiting.
Read More >Harriet Finn
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
When we arrived at the store, they said there were no cars available. We had two options: pay extra or wait for someone to return their car. Waiting would take 4 hours, so we agreed to pay extra. They charged us an additional $100 per day, totaling $200. For just a Polestar 2, that comes to $200 per day, which is outrageous. Terrible service. I wouldn't recommend renting a car from Dollar; it's really poor.
Read More >Louise Rosalind
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff pretended to be nice but added many extra insurances without informing us. Terrible.
Read More >Burton Brook
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Simple procedures, quick and convenient drop-off.
Read More >Abbott Nahum
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Convenient pick-up process with clear instructions. Remember to ask if third-party insurance is included. We ended up spending $17 per day purchasing $2 million third-party insurance ourselves.
Read More >Omar Eipstein
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
A few years ago when I was on rotation in the U.S., I often used your booking website. The experience was great, the prices were fair, and the interface was in Chinese, which reduced the chance of misunderstanding. However, this time's experience has made me reconsider whether to directly book with a larger brand like Avis for my next U.S. car rental... This rental company insisted on not providing the originally reserved car. Initially, they claimed it was because we were going to Yosemite, even after explaining to the staff that we were not going there and evaluating the price difference, they still insisted that the originally reserved car was unavailable regardless of how long we waited and required us to pay an additional $20 per day. Ironically, we later saw the same car model in Yosemite... Additionally, we were also half-forced to add insurance and the option to return the car with an empty tank, which cost us over $100 more. They claimed it was more cost-effective, but after leaving, we realized that even if we used the more expensive gas, it would have cost only about $70 to fill up from nearly empty... In the end, besides the amount paid on your website, I had to pay an additional $500... Honestly, after a long flight to the U.S., I was already very tired, and I just wanted to pay to avoid delaying the rest of my trip. Renting the car became the only unpleasant part of the entire trip. For travelers who do not frequently visit the U.S. and are unfamiliar with the local rules, Dollar is really an unfriendly car rental company.
Read More >Eunice Hodge
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good!
Read More >Bertha Masefield
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Bruno Reynolds
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Not bad
Read More >Jenny Carrie
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff was rude and kept asking if I wanted additional paid services.
Read More >Quintina Armstrong
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When picking up the car, they kept trying to sell us upgrades for the vehicle and insurance. They laughed at us when we refused, saying there wouldn't be enough space for our group and luggage, showing a lack of professionalism.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Recommended extra insurance
Read More >Drew Berkeley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very reliable!
Read More >Woodrow Jenny
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
The queue was too long
Read More >Mandy Hawthorne
San Francisco
6 /10 Average
Reviewed: Sunday, December 22, 2024
Still tried to upsell various things.
Read More >Conrad Wilhelmina
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly, efficient, fast
Read More >Lambert Southey
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process of picking up and returning the car was smooth.
Read More >Sabina Sinclair
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
1. The reserved car (Jeep Compass) was not available, and they replaced it with a BUICK ENCORE, which is not even in the same class.
2. Had to upgrade to a Nissan Armarda due to necessity, 12-day rental cost (¥3009 $267), very high fuel consumption AVG15.7 (miles per gallon), which converts to 14.93 liters per 100 kilometers in domestic terms, drove a total of 5000 kilometers, and the fuel cost was 800 dollars.
3. The car rental company has a poor rating, less than 2 stars in the US, but 8.7 domestically, deceiving people.
4. The company name 'Daole' suits them well, they only care about money.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They offered a selection of models instead of just assigning one. Great!
Read More >Ruby Ulysses
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff at the store had an extremely poor attitude. Their communication was very unclear, and they blamed the customers. They aggressively pushed services that were completely unnecessary, and their attitude worsened when customers refused. We are Chinese students studying in the USA, and the staff assumed that we would return to China after returning the car. This presumptive attitude made us extremely uncomfortable. Why should we be expected to return to China? Is it because you want us to leave and not stay in the USA? We suspect racial discrimination. Terrible service!
Read More >Barnett Bray
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Special thanks to the service after picking up the car. We picked up the car (KIA Rio) from the San Francisco airport rental center on the first night. The next morning, I accidentally scraped the right side mirror and scratched the right side of the car while reversing in Muir Woods. I called QEEQ and they said I could return to the rental location to exchange the car. On the way back, another car turned right and scratched the left side of our car. We exchanged information as instructed by the police since the other party had insurance. The insurance company took care of the claim, so we didn't have to pay anything on the spot. When we returned to the rental center to exchange the car, the staff reassured us that our insurance covered everything. They just needed us to fill out the checklist, so no personal on-site compensation was needed. They then quickly gave us another car of the same level (Ford SE) without any cumbersome procedures, allowing us to continue our journey swiftly.
However, before picking up the car, the rental center staff spent half an hour trying to upsell us. They recommended upgrading, claiming our current model was the worst. They mentioned the upgraded models had USB ports, backup cameras, higher horsepower, and better fuel efficiency. When we asked if our current model had USB and a backup camera, they were unclear. They also pushed for FasTrak toll cards and extra insurance until we clearly stated we had full coverage. Only then did they complete our paperwork, allowing us to finally get the car.
Read More >Conrad Wilhelmina
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Dollar is the worst rental company I've ever encountered. When picking up the car, I specifically told the attendant that I didn't need additional insurance. They verbally agreed, but still added over $200 in insurance. It was my fault for being in a rush to get to the hotel and trusting people I shouldn't have. I signed without reading the papers. Lesson learned. I returned the car with a full tank and went back to my country, but over a month later, they charged my credit card without any notification. This is the first time I've dealt with such a terrible company.
Read More >Harley Marcellus
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall average, long waiting times.
Read More >Cornelia Elizabeth
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car is new and quite good.
Read More >Blair Ramsden
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
When I arrived to pick up the car, I was told there were no cars available. The wait time was very long, around 4 hours.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They gave me a car that wasn't the one I chose, and I couldn't find it in the same category listing. They kept politely pushing me to pay for an upgrade. When I had questions, I couldn't get through to their customer service phone line.
Read More >Woodrow Jenny
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly satisfied
Read More >Freda Mackintosh
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient.
Read More >Antonio Lancelot
San Francisco
4 /10 Average
Reviewed: Sunday, December 22, 2024
The car was handed over to us without any inspection. During the 41-day rental period, we had to return to the store twice due to vehicle malfunctions. The waiting time at the store was several hours, and the replacement vehicles were progressively older. The staff at the store had a very bad attitude!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Acceptable
Read More >Cliff Connie
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Orville Trevelyan
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great, thumbs up. No queues, excellent service.
Read More >Magee Cooper
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Initially, there was no MPV available. On the second day, following a reminder from QEEQ, we went to the car rental agency and exchanged the car.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Had to wait nearly two hours to get a car because the fuel type I reserved wasn't available.
Read More >Hayden Johnson
San Francisco
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Both pick-up and drop-off were quick and easy, the store was easy to find, and the service was very friendly.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, quite satisfied, though the wait time was a bit long.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good service, quick and efficient, no upselling.
Read More >Joyce Bradley
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Saxon Dulles
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >Crystal Service
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Be careful when booking! This is an electric car! I only realized it was electric when I arrived. Switching to a gasoline car cost me 2-3 times more. Originally it was 1000 RMB for a couple of days, but it ended up being 4000 RMB for two days. The platform did nothing to help and charged me an extra 1000. I suggest everyone be cautious and not switch cars on-site.
Read More >Myra Lawrence
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Sebastiane Roger
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied. The car handover is quick and efficient, and the car is in good condition. Driving on US101 is excellent.
Read More >Webster Benedict
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Trap consumption. Later, I went back and canceled it again. Returning the car was quite convenient.
Read More >Noel Ackerman(n)
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent. This trip was cut short due to my mother's health issues, but the car rental and driving experience were very good.
Read More >Nelson Jerry
San Francisco
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The queue was too long, and the service experience was very poor. At San Francisco Airport, it took 1.5 hours to handle the paperwork and another half an hour in line to pick up the car! The car model felt much smaller than what was reserved, but I couldn't wait in line any longer.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The rental company misled us with additional charges and unauthorized fees.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They even gave me a new car with fresh protective film!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The overall service is pretty good.
Read More >Oswald Norris
San Francisco
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It did take a long time to pick up the car - at least two hours which was hard on top of a long international flight. But the staff were very friendly and helpful.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
perfect
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The payment looks not very familiar to me. I'm not sure about the charge detail. Is it compared with the one I booked in QEEQ? I need detailed information regarding the payment list.
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