There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.

Everything went well!

Satisfied

The staff at San Francisco airport seemed to be Chinese and insisted that we buy insurance, constantly saying: must. Our English is not very good, and after a long discussion, we understood that it's mandatory according to their policy. After we returned to our country, we contacted QEEQ, and they helped us appeal and recover some of the losses. We truly appreciate QEEQ.

The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.

Easy and straight forward. Only issue was not easy rent cars problem.