Great booking and use of car. Poor experience dropping car off.

Great, thumbs up. No queues, excellent service.

The staff pretended to be nice but added many extra insurances without informing us. Terrible.

I rented a Grand Cherokee but was given a Kia. After the car window was broken, I went back to change the car but they still didn't give me the Grand Cherokee even though they had one.

Very good, the staff were polite and not overly pushy.

We arrived at the car rental location in San Francisco at 11 o'clock. After checking the necessary documents, the counter staff gave us a manual and the keys. We went to the underground garage to pick up the car ourselves. We had booked a Chrysler 200 convertible, but to our surprise, we were upgraded for free to a yellow Camaro convertible. Really excited, thumbs up!