Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it. Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it. ">
Like: The car, a Ford Fusion Hybrid, was an excellent, well-designed and maintained piece of equipment. Great car. Rate did not match the reservation rate (it was higher, due to "taxes and fees", but was quickly corrected, once I showed the printout and e-mail, which did include taxes and fees. Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.
It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!
The staff at San Francisco airport seemed to be Chinese and insisted that we buy insurance, constantly saying: must. Our English is not very good, and after a long discussion, we understood that it's mandatory according to their policy. After we returned to our country, we contacted QEEQ, and they helped us appeal and recover some of the losses. We truly appreciate QEEQ.
About QEEQ:10.0/10
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Met / Exceeded Expectations
Dislike: That the rate was higher than was what was contracted for. Fortunately, I had printouts and e-mails to prove it.
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